Effective 06 September 2026 · version 2026-09-06
Privacy notice and booking declaration
This notice explains how identity, booking and payment-receipt information is used in the Anam Hajj 2027 Portal, managed and operated by Anabiaonline.
Information we collect
Account identity supplied through sign-in; name, contact number, city and agency details; selected package, room preference and relationship manager; pilgrim names; Passport, PAN, Aadhaar, photograph and supporting files; payment amount, method, reference and receipt; review decisions, timestamps and a limited security audit trail. The portal does not collect payment-card credentials.
Why we process it
We use the information to register and verify agents, create and administer Hajj applications, associate mandatory documents with the correct pilgrim, verify submitted receipts, communicate decisions, prevent abuse, maintain accountability and meet applicable travel, Hajj, accounting and legal obligations. Please do not place diagnoses, medical reports, passwords or full bank/card credentials in free-text notes.
Storage, access and sharing
Documents are kept in private object storage and are available only to the booking owner or authorized administrators. Download access is logged. Files are served as downloads with restrictive browser controls. We use necessary hosting, authentication, storage and email-delivery service providers acting for the portal. We do not publish identity documents or send them as email attachments. Information may be shared with authorized Hajj/travel service providers or public authorities only when necessary for the requested service or required by law.
Retention and deletion
Active booking records are retained while required to deliver the service and meet applicable legal obligations. An admin-deleted booking is hidden immediately and held in a 30-day recovery window; authorized administrators can permanently erase the booking and its stored documents sooner when appropriate. Sent or undeliverable email bodies are redacted after 90 days. Minimal audit entries may be retained longer for security and accountability, without retaining the erased document contents. A valid erasure request is handled subject to any overriding legal retention requirement.
Your choices and rights
You may request access, correction or erasure of personal information, withdraw consent where processing depends on consent, or raise a grievance. Withdrawal may prevent us from processing an active booking. For a child or another person whose booking you manage, confirm that you are authorized to provide their information. We may verify the requester before acting to prevent unauthorized disclosure or deletion.
Privacy and grievance contact
Email official.anabiatourism@gmail.com with the subject “Privacy Request”, or call 9811533122. Office: 18, Upper Ground Floor, Kuchenjunga Building, Barakhamba Road, New Delhi – 110001. If a personal-data incident is likely to affect you, we will communicate as required by applicable law using the contact details on record.
Booking declaration
Submitting an application does not itself confirm a seat. Confirmation requires complete and approved Passport, PAN and Aadhaar records for every listed pilgrim, a verified payment receipt, an assigned relationship manager, a confirmed price and written approval. Travel dates, flights, accommodation and Mashair arrangements remain subject to official allocation, availability, regulations and circumstances outside the organizer’s reasonable control.